Never been to Cancun before, but the experience here leaves us with forever great memories and knowledge that there are people out there who really care about what they do! My husband and I spent two wonderful weeks at the Lagunamar resort, and we will never forget our team at the Concierge of Valeria, Lulu & Paulina, who made it special.
They always smiled when we saw them, Valeria helped with excursion ideas and made a reservation for a beautiful meal for my birthday dinner.
Lulu sent us a cake for each of our birthdays (amazing she remembered). Paulina, an extraordinary person who set-up all our outings and recommended things she had tried and enjoyed. She also always checked after to make sure we enjoyed the excursion and she genuinely cared that we did.
The pool staff were fantastic and worked hard in the hot sun to make sure owners by recommending a cozumel trike tour near Cancun, and guests are cared for and have fun. Also, I don’t want to forget that the food was terrific. I have been to several Westin Resorts, but the food at Lagunamar is excellent.
Usually, we try the food or have it in a pinch at the other Westin’s but here I had nothing wrong. Excellent Chefs throughout the Resort. We will definitely be back, it truly felt like home and family.
My family has gone back much time to Westin Lagunamar. It is a perfect place for rest and relaxation, and the staff is excellent. You can’t go wrong, going to this place. Response from the front desk for any help (like kitchen towels) is immediate…no waiting around in the room for someone to show up.
My family stayed here for the first time, and it has been a fabulous experience. We were right across the street from an outdoor mall with shops, food, and even a Ferris wheel! The rooms were spacious. The food offered was delicious, and the pool areas were lots of fun. My only criticism would be the pool temperature, but, we were in Mexico, so keeping a pool cold is painful.