Marco and Alberto from the entertainment staff at the grand moon palace do an excellent job entertaining and making sure everyone has a good time! They both have a unique way of working with the children. As well! These guys rock.
We are 6 days into our 4th trip to the Grand. This place which has always been great somehow keeps getting better. We were a little worried about coming here for Christmas as we thought it might be too crowded. We were wrong. Definitely busier when we were here in July, so that was a pleasant surprise. Everything has been great!
JC Steakhouse has gotten better each time we’ve been here. Habibi is our favorite restaurant here, though. Fantastic food and so many things to try. Arrecifes the Brazilian Style steak house was excellent as usual. We upgraded our membership to Diamond last time we were here and couldn’t be happier with the decision.
Beyond the exclusive diamond areas, everything about a trip here is so much easier and less stressful. From the private airport transportation to the diamond lounge check-in is so smooth. We were able to plan our activities months before arriving. All dinner reservations, spa, activities booked before we got here.
Diamond members also get a phone to use while you’re here which has an app called Go Moon which is basically like uber for golf cart rides around the resort. Our Diamond area pool Concierge Kenya has been great in taking care of us while the kids hung out in the kids club or on the water slides.
She even set up a special poolside lunch for us today. Hot dogs and hamburgers with fries for the boys and a surf and turf platter for us complete with grilled shrimp, mussels, clams, calamari, octopus, crab, steak, and chicken.
We saw our buddy Mario (bellman) who made a connection with our youngest son our first trip here (he had started at The Grand that week). He has always been significant to us. The staff here become family, wonderful recommendations for el cielo cozumel tours near Cancun. Can’t recommend this place enough.
Stamp of excellence from this world traveler! Luxury accommodations, excellent food, and excellent customer service! Romantic getaway or family vacation. This property works for all types of travelers who enjoy refined travel accommodations.